Last updated: 10 June 2026

Bowtelle respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Bowtelle (“Bowtelle”, “we”, “us” or “our”) collects, uses and shares your personal information when you visit or make a purchase from www.bowtelle.com (the “Site”), contact us, subscribe to our communications or otherwise interact with us.

Personal information we collect

Depending on how you interact with Bowtelle, we may collect the following information.

Contact information

This may include your name, email address, telephone number, billing address and shipping address.

Order and payment information

When you place an order, we collect information necessary to process and fulfil your purchase, including the products ordered, billing and shipping details, payment status and transaction information.

Payments are processed through third-party payment providers. Bowtelle does not generally receive or store your complete credit or debit card details.

Account information

If customer accounts are available on the Site, we may collect your account login details, order history and saved preferences.

Customer service information

When you contact us, we may collect the information included in your enquiry and any correspondence between you and Bowtelle.

Marketing information

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may collect your name, email address, communication preferences and information about how you interact with our emails.

Device and website information

When you use the Site, certain information may be collected automatically, including your IP address, browser type, device information, time zone, pages viewed, referring website, search activity and how you interact with the Site.

This information may be collected through cookies, pixels, log files and similar technologies.

How we collect personal information

We may collect personal information:

• directly from you when you place an order, contact us, create an account or subscribe to communications;
• automatically when you browse or interact with the Site;
• from service providers that assist us in operating the Site, processing payments, fulfilling orders, analysing website activity or delivering communications; and
• where permitted by law, from analytics, advertising or social media partners.

How we use personal information

We may use your personal information to:

• process payments and fulfil orders;
• arrange delivery and provide order and shipping updates;
• communicate with you about purchases, enquiries, returns or customer service matters;
• operate, maintain and improve the Site;
• personalise your shopping experience;
• detect, investigate and prevent fraud, misuse or security incidents;
• maintain our business and financial records;
• send marketing communications where you have consented to receive them;
• measure the effectiveness of our Site, advertising and communications; and
• comply with applicable laws, regulations and legal obligations.

Sharing personal information

We may share personal information with third parties where reasonably necessary to operate Bowtelle and provide our services.

These parties may include:

• Shopify, which provides the ecommerce platform used to operate the Site;
• payment processors;
• shipping, postal and courier providers;
• website hosting, technology and security providers;
• email marketing and customer communication platforms;
• analytics providers;
• advertising and social media platforms, where used;
• professional advisers, including accountants, lawyers and insurers; and
• government authorities or other parties where required or permitted by law.

Shopify processes personal information in connection with its services. Further information about how Shopify handles personal information is available in Shopify’s privacy policies.

We do not sell personal information in the ordinary meaning of the term.

Cookies and similar technologies

The Site uses cookies and similar technologies to operate correctly, remember your preferences, understand how visitors use the Site and, where enabled, support advertising and marketing.

These technologies may collect information about your device, browser, activity on the Site and interactions with advertisements or communications.

You can manage cookies through your browser settings and, where available, through the cookie or privacy controls displayed on the Site. Blocking certain cookies may affect how parts of the Site function.

The cookies used on the Site may change over time as Shopify, installed applications and other services are updated.

Analytics and advertising

We may use analytics tools to understand how customers use the Site and to improve its performance.

Where enabled, we may also use advertising services provided by platforms such as Google, Meta or other advertising partners. These services may use cookies, pixels or similar technologies to measure advertising performance and show advertisements based on your activity, where permitted by law and subject to your available privacy choices.

You can adjust your advertising preferences through the relevant platform and through any privacy controls made available on the Site.

Marketing communications

We may send you news, collection updates and other marketing communications where you have expressly subscribed or otherwise consented to receive them.

You can unsubscribe at any time by selecting the unsubscribe link included in an email or by contacting us using the details below.

Our marketing communications will identify Bowtelle as the sender and provide a way to unsubscribe. Even if you unsubscribe from marketing, we may still send transactional or service-related communications concerning your orders or enquiries.

International disclosure and processing

Some of our service providers may store or process personal information outside Australia, including in Europe, the United States of America and Asia.

The countries involved may vary depending on the providers and services we use. Where required by law, we take reasonable steps to ensure that personal information disclosed overseas is handled appropriately.

Data retention

We retain personal information for as long as reasonably necessary to:

• provide our services;
• maintain business, tax and financial records;
• resolve disputes;
• prevent fraud; and
• comply with legal obligations.

Retention periods may vary depending on the nature of the information and the reason it was collected.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding. In some circumstances, access may be limited or refused where permitted by law. If we refuse a request, we will explain the reason where required.

Your privacy choices and rights

Depending on where you live and the laws that apply, you may have rights concerning your personal information, including the right to:

• request access to or correction of your information;
• request deletion of certain information;
• withdraw consent where processing is based on consent;
• object to or restrict certain uses of your information; and
• make a complaint about how your information has been handled.

These rights may be subject to exceptions under applicable law.

Children’s privacy

The Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

Third-party websites

The Site may contain links to third-party websites or services.

We are not responsible for the privacy, security or content practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

Privacy complaints

If you have a question or complaint about how we handle your personal information, please contact us using the details below and provide enough information for us to understand and investigate your concern.

We will acknowledge your complaint and aim to respond within 30 days. If we require additional time, we will let you know.

If you are not satisfied with our response and the Australian Privacy Act 1988 applies to Bowtelle, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Contact us

For questions, privacy requests or complaints, please contact:

Bowtelle
Email: info@bowtelle.com
Website: www.bowtelle.com